Cancel a plan
Within the 30 days after purchasing the software there are 2 ways to cancel your purchase and be refunded. After the 30 days, for Monthly and Yearly plans only the renewal of these subscriptions can be cancelled.
Option 1: Do it yourself from the Dashboard
From your DashboardDashboard, under Subscription Plan, select Cancel subscription
Follow the onscreen instructions
Choose when you would like the subscription to end.
Immediately will proceed with the refund if purchase was within the last 30 days.
End of current period does not process a refund. It just does not renew the subscription after the current period ends.
Note - A perpetual license can only be refunded within the first 30 days after purchase. There will be no option to cancel at end of current period.
Tell us why you decided to cancel.

Reminder what you will be losing if you cancel.

Subscription cancellation Details
NOTE: Refunds take 5 - 10 days to appear on your bank statement. If it does not appear at that time, please contact your bank.


Dashboard updated


Option 2: Request a Refund
This is the best option to cancel only a part of a plan. For example, if too many seats were purchased, such as one additional seat being added by mistake.
To request a refund or cancellation within 30 days of purchase, please contact Customer Support and submit a support ticket. 
Please make sure to include your order number as well as the email address used to make the purchase. 
Support can be reached at the following URL: Customer Support
Refund Processing Time
We typically require 1-2 business days to initiate the refund process, depending on the volume of support requests. Once processed, the refund should appear on your credit card within 5-10 business days. If it takes longer please contact your bank for assistance.


If you purchased a PDF Pro Yearly subscription, it is set to renew automatically each year. You can cancel the auto-renewal at any time before the next renewal date to avoid being charged again.