---
title: Contact Us
slug: contact-us
docTags:
createdAt: 2024-05-08T19:01:58.499Z
---
To contact customer support, you can do so from the main website, the Dashboard or from within our desktop application (on both Windows and Mac).
# From the Website
## Submit Support Tickets:
Best if you want to receive a timely response about getting up and running, or are struggling to do something. To submit a support ticket:
**Visit our Website**: Go to [pdfpro.com](https://www.pdfpro.com).
**Navigate to Support**: Either from the **Support** link at the top of the web page (just click the **Support** link and click on the **Submit a ticket** link), or scroll down to the bottom of the homepage to our footer section and click on the **Submit a ticket** link - both links take you to the same page.
:::hint{type="success"}
If you do not have an account, please fill out our form to contact support.
If you do have an account, please log in to your Dashboard to submit a support ticket.
:::
### Contact Support Form from the Website
**Fill Out the Contact Support Form**: Provide the necessary details such as your name, email address, and your message or inquiry. This form is ideal for general inquiries and support requests.
## From the Dashboard
The Dashboard will provide 2 methods to contact support.
### Dashboard - Support Tickets
When you select the menu choice **Support Tickets**, you will have access to the Support Ticket portal.
### Dashboard - Contact Support - Fill in the Form
When you select the **Contact Support** menu choice, the form will open in a new tab.
## Start a Conversation
An alternative way to search for answers or contact support is the **Start a Conversation** icon, :inlineImage[]{src="https://api.archbee.com/api/optimize/GcoyfTasRYQ7atUdr_M98/slbGuTzsW8d9GqJHXH3Lo_image.png" alt="Start a conversation Icon" caption width="92" height="89"} located in the bottom right corner of the Website, and in the Dashboard. You can use it to search for answers with AI or send an email to our Support Team.
The **Start a Conversation** menu option
::Image[]{src="https://api.archbee.com/api/optimize/GcoyfTasRYQ7atUdr_M98/PH3rD1iY5kk_RAvEUJWNt-20260324-175241.png" size="62" width="571" height="920" position="flex-start" caption="Start a Conversation menu option" alt="Start a Conversation menu option" darkWidth="571" darkHeight="920" showCaption="true" indent="2"}
**AI Answers** - Type in your question, and the system will either provide you with an **answer**, direct you to a specific chapter in our **User Guide** or guide you to **Sending a Message** to our Support Team.
**Email** -If you can’t find the answer you need or prefer not to wait, the system will guide you to an on-screen form.
::Image[]{src="https://api.archbee.com/api/optimize/GcoyfTasRYQ7atUdr_M98/_TNITi7-gtJEPHgXJecAM-20260324-183938.png" size="46" width="403" height="745" position="flex-start" caption="Conversation Email Form" alt="Conversation Email Form" darkWidth="403" darkHeight="745" showCaption="true"}
# From the Desktop app
## Contact Us within the PDF Pro Desktop App:
If you are using the **PDF Pro** desktop application, you can easily reach out to us directly from within the app. This is convenient for sending support requests, feedback, or feature requests.
To Send us a message directly from the **PDF Pro** App:
1. Launch the app on your computer.
2. Navigate to the **HELP** tab group.
3. Look for the **Online support** section at the left-hand side of the ribbon. There are 3 channels that you can send a message to: **Send Feedback**; **Share an idea**; **Report a Problem**.
### Reporting a Problem
Encountered an issue? Report it by clicking on the **Report a problem** button.
::Image[]{src="https://api.archbee.com/api/optimize/GcoyfTasRYQ7atUdr_M98/uVtQqeCrx1c_iMF8ZV6yX_image.png" size="20" width="192" height="42" position="flex-start" caption="Report a problem button" alt="Report a problem button" darkWidth="192" darkHeight="42" showCaption="true"}
Fill-out the fields on the next screen:
::Image[]{src="https://api.archbee.com/api/optimize/Sbed-FziMchr6YJHS3gbA-zo-QYkOcY7wCL69tsy1VH-20250514-162651.png" size="80" width="888" height="627" position="flex-start" caption="Report a problem form" alt="Report a problem form" darkWidth="888" darkHeight="627" showCaption="true"}
1. **Provide Information About the Problem: **Describe the problem you've encountered in as much detail as possible.
2. **Enter Your Email Address (Optional): **If contact details are provided, we may follow up to request more information if needed to resolve the issue.
3. **Enter Your Name (Optional): **You may also enter your name in the provided field if you choose.
4. **Attach Supporting Files (Optional): **If you have any files that can help illustrate the problem (such as screenshots or the problematic PDF file), click the **Browse... **button to attach them. This will help the support team troubleshoot the issue more effectively.
5. **Submit your report:** Hit the **Send** button to submit your report.
### Feature request/Sharing an Idea
Have a great idea? Let us know!
Your innovative ideas can help shape the future of **PDF Pro**. Click on the **Share an idea** button.
::Image[]{src="https://api.archbee.com/api/optimize/GcoyfTasRYQ7atUdr_M98/6z43ImJNXPkTHwhCqVA21_image.png" size="20" width="162" height="42" position="flex-start" caption="Share an Idea button" alt="Share an Idea button" darkWidth="162" darkHeight="42" showCaption="true"}
Fill-out the fields on the next screen:
::Image[]{src="https://api.archbee.com/api/optimize/Sbed-FziMchr6YJHS3gbA-yx--k0Bjj0WuqA0Zdt6-3-20250514-162923.png" size="80" width="888" height="627" position="flex-start" caption="Idea Form" alt="Idea Form" darkWidth="888" darkHeight="627" showCaption="true"}
1. **Describe Your Idea**: In the main text box labeled **Write your idea here**, provide a detailed description of your suggestion or feedback. The more information you provide, the better we can evaluate and apply your suggestion effectively.
2. **Email Address (Optional)**: If you provide contact information, we may follow up to request more details about your idea.
3. **Your Name (Optional)**: Similarly, you can provide your name in the **Please enter your name** field.
4. **Attach Supporting Files**: If you have any files that help explain your idea or suggestion (like screenshots or sample PDFs), click the **Browse...** button to attach them. This can help our team better understand and consider your input.
5. **Submission**: Click the **Send** button to submit your idea to our team.
We appreciate your input and look forward to hearing your ideas to help us enhance your experience with **PDF Pro**!
### Sending Feedback
We value your feedback and are committed to improving our services. Please follow the steps below to send us your feedback using the **PDF Pro Feedback Form**.
Click on the **Send feedback** button.
::Image[]{src="https://api.archbee.com/api/optimize/GcoyfTasRYQ7atUdr_M98/0JBaVD8o3YJ-PSTlKl49b_image.png" size="20" width="123" height="30" position="flex-start" caption="Send Feedback button" alt="Send Feedback button" darkWidth="123" darkHeight="30" showCaption="true"}
Fill-out the fields on the next screen:
::Image[]{src="https://api.archbee.com/api/optimize/Sbed-FziMchr6YJHS3gbA-zgtrArPf8id8HgdjbEb0l-20250514-163111.png" size="80" width="888" height="675" position="flex-start" caption="Feedback Form" alt="Feedback Form" darkWidth="888" darkHeight="675" showCaption="true"}
1. **Fill in your Feedback**: In the large text box, please describe your feedback in detail. Mention any specific issues, suggestions for improvements, or general comments about your experience with **PDF Pro**.
2. **Email Address (Optional)**: If provided, we might contact you to request additional information about your feedback.
3. **Your Name (Optional)**: Similarly, you can provide your name in the** Please enter your name** field.
4. **Attach Supporting Files**: If you have supporting files (like screenshots or PDFs) that can help clarify your feedback, click the **Browse...** button to attach them. This helps our team better understand and address your input.
5. **Submission**: Click the **Send** button to submit your feedback to us.
# By email:
- Our general mailbox is: **hello\@pdfpro.com **
- Contact Edmon, our CEO at **ceo\@pdfpro.com**
# Visit us!
Our Office is located at **211-744 West Hastings, Vancouver, V6C 1A5 Canada**