FAQ

frequently asked questions below are some frequently asked questions answers may include links to detailed resources to help you resolve your queries general questions what is pdf pro? pdf pro is a powerful, standalone desktop application for windows and mac that allows you to read, create, edit, convert, merge, secure, review and manage pdf documents it runs directly on your computer for fast, reliable performance pdf pro works similarly to well known programs like adobe acrobat, but it is independently developed and not affiliated with adobe or any other pdf software company check out the https //pdfpro com/features to learn more you can also download a free 15 day trial so you can explore its core features—including viewing, editing, converting, and scanning pdfs—before purchasing the trial includes all available tools we highly recommend that you review the information in our pdf pro user guide please refer to the topic docid\ iqbfaxuhjb474igfxsfex where you'll find all the information you need how do i activate pdf pro after purchasing? during the purchasing process, you’ll enter your email address after your transaction has been processed, you will receive an email with instructions to sign in to your pdf pro dashboard (pdf pro account) as part of the process you will create a new password which you will use to start the program (after it has been installed) we highly recommend that you review the process in our pdf pro user guide please refer to docid\ sfgfhm5rtvx236wyz 6ry , where you'll find all the information you need how does your licensing work? we offer user based subscriptions to our applications, on up to 2 devices per user accounts are available for individual users, or multi user accounts how do i get a trial? pdf pro offers a free 15 day trial so you can explore its core features—including viewing, editing, converting, and scanning pdfs—before purchasing the trial includes all available tools to take advantage of the free trial, simply visit our https //www pdfpro com , click the https //1543d3a591e926011c7a 9b1b76dc96f52415d7c2bfd8c3a40309 ssl cf2 rackcdn com/pdfproinstaller exe button, follow the steps, and start using pdf pro! we highly recommend that you review the process in our pdf pro user guide please refer to this topic docid 18zj88bu7uuu8ahou4 ka under the section docid\ op5sr6b18a5 plwcndabf where you'll find all the information you need do you have volume licensing? what is the pricing structure? yes, we have volume pricing! for detailed and custom pricing, please contact us us at mailto\ sales\@pdfpro com can i install pdf pro on multiple computers? yes! pdf pro is available on up to 2 devices per user is pdf pro available in multiple languages? pdf pro is currently available in english, french, german, spanish, italian, dutch, brazilian portuguese, and swedish you can set language preferences during the installation process; they may be changed at any time in the settings under the preferences preferences menu, with the general general menu choice selected, the language pull down menu is available language selection what editions of pdf pro do you offer? two versions of pdf pro are available pdf pro (most popular) pdf pro + ocr (scanning documents is available to all users, but converting scanned files into searchable and editable text requires a pdf pro + ocr subscription) we highly recommend that you review the information in our pdf pro user guide please refer to this topic docid\ iqbfaxuhjb474igfxsfex under the section docid\ iqbfaxuhjb474igfxsfex where you'll find all the information you need where are you located? our registered address is 1383 w 8th avenue vancouver, b c v6h 3w4, canada our office is located at 211 744 west hastings, vancouver, v6c 1a5 canada what kind of support do you provide? we offer customer service support through https //support pdfpro com/hc/en us/requests/new? gl=1 1u9ml07 gcl au mte5mzazmjg0mc4xnzq0nju5ndgz , mailto\ support\@pdfpro com mailto\ support\@pdfpro com and telephone +1 (604) 273 2527 our qualified customer service representatives typically respond to email support requests within 1 business day can i switch between different account types? you can go from a single user account to a multi user account, but not the other way around how to install / uninstall pdf pro how to install pdf pro there are a few ways to download and install pdf pro pdf pro for a more detailed explanation of these processes, we highly recommend reviewing the information in our pdf pro user guide please refer to this topic docid\ sfgfhm5rtvx236wyz 6ry under the section docid\ op5sr6b18a5 plwcndabf where you'll find all the details you need how to uninstall pdf pro there are a few ways to uninstall pdf pro pdf pro for a more detailed explanation of these processes, we highly recommend reviewing the information in our pdf pro user guide please refer to this topic docid\ xha c7qt3xhmf4peutzlu under the section docid\ op5sr6b18a5 plwcndabf where you'll find all the details you need does pdf pro pdf pro offer a perpetual license? yes, pdf pro pdf pro offers a perpetual (lifetime) license, allowing you to pay once and use the software indefinitely without recurring subscription fees this option is particularly beneficial for users who prefer a one time purchase over ongoing payments we also offer a monthly and annual (yearly) subscription plan choose your plan https //pdfpro com/checkout specific topics how do i reset my password? from the login screen (see below) for other options to reset your password, see details at the link docid\ juavqo3lqmr0nbaitrahd if you have previously logged out of the software and you start the program, the pdf pro sign in screen appears if you have forgotten your password, click the link forgot your password? the login screen will appear, prompting you to enter your email address after you submit it, a notification message will appear confirming that the password reset email has been sent the email recipient will receive the following email click on sign in sign in to access the password reset screen enter your new password and press reset password reset password the dashboard is now displayed you may log out once your tasks are complete, or close the browser the pdf pro sign in screen is still open on your screen (if not just start the pdf pro program and the pdf pro sign in screen will pop up) the new password must be used to start the program i cannot copy/paste an image from my pdf to copy/paste an image from a pdf use the snapshot tool located in the home home tab click and drag the portion of the pdf you'd like to copy to clipboard you can now paste your image elsewhere a visualization of the snapshot process visualization of the snapshot process how do i make multiple checkboxes/form fields the same size? go to the home home button and tick ✔️ on the show ruler & show grid checkboxes, so you can measure the same size show ruler and grid i wanted to add an active link where my readers can go to a specific website is it possible? yes you can please refer to this topic docid\ jswwksk8cgyyeptijlgtb under the section docid\ pk0tg5wx7ccg1mvto8le6 where you'll find all the information you need the text is blurry, why can't i edit the text in my pdf file? typically, being unable to select, cut, search, or otherwise edit text in your pdf means that the document has been made from an image file (usually, it was scanned this way) you will need a pdf program that has optical character recognition (ocr) technology in order to edit text during such situations with pdf pro pdf pro , scanning documents is available to all users, but converting scanned files into searchable and editable text requires a pdf pro + ocr subscription for more information on how to convert scanned images into editable or searchable text, please refer to this topic docid\ wmxvfwzc7kmd 3d dv9bf can pdf pro pdf pro modify a pdf document made by someone else? pdf pro pdf pro can edit any pdf document, provided that the user has access/permission to edit the file how do i insert or delete pages in a pdf? please refer to this topic docid\ kkfx7uq1skyx5cfusvqvy under the section docid\ fza9vid5tljjfzk vgtsq where you'll find all the information you need it covers inserting pages, deleting pages and reordering pages how do i extract pages? to split or extract pages from a pdf please refer to this topic docid\ df6yfaevss ahslbwjxej under the section docid\ gpawurywfjnifhq3eqiap where you'll find all the information you need how do i add or delete text to a pdf document? there are two scenarios when editing text in a pdf 1\ you wish to edit the text that's already on a pdf 2\ there's no text and you wish to add some both of these scenarios are explained in detail please refer to this topic docid\ f3fjiqfrdsubkvztopimb under the section docid\ fza9vid5tljjfzk vgtsq where you'll find all the information you need