---
title: Reset Password
slug: reset-password
icon: 🆕
docTags:
createdAt: 2025-05-12T16:50:05.123Z
---
## Resetting a password
There are 3 methods to access the **Reset Password** option.
### From the Login screen
If you have previously logged out of the software and you start the program, the **PDF Pro sign in** screen appears. If you have forgotten your password, click the link **Forgot your password?**.
::Image[]{src="https://api.archbee.com/api/optimize/Sbed-FziMchr6YJHS3gbA-2sXB2xKgEquj3K5LCxUzt-20250519-164028.png" size="80" width="820" height="701" position="flex-start" caption="Forgot your password link" alt="Forgot your password link" darkWidth="820" darkHeight="701" showCaption="true"}
The login screen will appear, prompting you to enter your email address.
::Image[]{src="https://api.archbee.com/api/optimize/Sbed-FziMchr6YJHS3gbA-OhgXV0_Viwd8JqOLrogs7-20250512-172813.png" size="70" width="984" height="1041" position="flex-start" caption="Login with email" alt="Login with email" darkWidth="984" darkHeight="1041" showCaption="true"}
After you submit it, a notification message will appear confirming that the password reset email has been sent.
::Image[]{src="https://api.archbee.com/api/optimize/Sbed-FziMchr6YJHS3gbA-YQZ7_6TI2aOGkieMIsjZl-20250512-173226.png" size="70" width="856" height="797" position="flex-start" caption="Email notification" alt="Email notification" darkWidth="856" darkHeight="797" showCaption="true"}
The email recipient will receive the following email. They must Click on the **Sign In** button to access the **Password Reset** screen
::Image[]{src="https://api.archbee.com/api/optimize/Sbed-FziMchr6YJHS3gbA-m-9xPgqu9VpHGrz7scIP8-20250513-205508.png" size="70" width="893" height="1189" position="flex-start" caption="Email with link" alt="Email with link" darkWidth="893" darkHeight="1189" showCaption="true"}
Enter the **new password** and press **Reset Password**
::Image[]{src="https://api.archbee.com/api/optimize/Sbed-FziMchr6YJHS3gbA-TgT-RuKaNuerJw8EerH9m-20250512-173526.png" size="70" width="815" height="907" position="flex-start" caption="Enter the new password" alt="Enter the new password" darkWidth="815" darkHeight="907" showCaption="true"}
The **Dashboard** is now displayed. You may log out once your tasks are complete, or close the browser.
The **PDF Pro sign in** screen is still open on your screen. (If not just start the PDF Pro program and the **PDF Pro sign in** screen will pop up).
The **new password **must be used to start the program.
::Image[]{src="https://api.archbee.com/api/optimize/Sbed-FziMchr6YJHS3gbA-jfQYBn4K6XEPoeExvHO50-20250519-165925.png" size="80" width="820" height="701" position="flex-start" caption="Enter NEW password" alt="Enter NEW password" darkWidth="820" darkHeight="701" showCaption="true"}
### From the Dashboard.
From the website, select **Dashboard**.
This will bring up your **Dashboard** screen. Select the **Name** option (Your Account).
The **Your Account **screen will appear. Click on **Reset Devices Password**.
::Image[]{src="https://api.archbee.com/api/optimize/GcoyfTasRYQ7atUdr_M98/3Vmvzk0CyQHIEus4cN4Qh_image.png" size="90" width="914" height="897" position="flex-start" caption="Reset Devices Password" alt="Reset Devices Password" darkWidth="914" darkHeight="897" showCaption="true"}
The message screen will appear.
::Image[]{src="https://api.archbee.com/api/optimize/Sbed-FziMchr6YJHS3gbA-eSDj4cr0pchY22i_y7LcZ-20250513-182824.png" size="60" width="533" height="386" position="flex-start" caption="Reset instruction screen" alt="Reset instruction screen" darkWidth="533" darkHeight="386" showCaption="true"}
The **Reset Password **screen will appear. Enter your **New Password **and click the **Reset Password** button.
::Image[]{src="https://api.archbee.com/api/optimize/Sbed-FziMchr6YJHS3gbA-32qo9xrif904A91FfQwJC-20250513-183111.png" size="70" width="710" height="1163" position="flex-start" caption="New Password" alt="New Password" darkWidth="710" darkHeight="1163" showCaption="true"}
The **Dashboard** will now be displayed. You may log out once your tasks are complete.
If you have logged out of the program, you can use your new password to log back in and start the program.
### From within the program.
Click on the **FILE** menu located on the top left corner of the ribbon toolbar.
Select **Preferences** , **General** and click **Change Password**
The login screen will appear, prompting you to enter your email address.
::Image[]{src="https://api.archbee.com/api/optimize/Sbed-FziMchr6YJHS3gbA-OhgXV0_Viwd8JqOLrogs7-20250512-172813.png" size="70" width="984" height="1041" position="flex-start" caption="Login with email" alt="Login with email" darkWidth="984" darkHeight="1041" showCaption="true"}
After you submit it, a notification message will appear confirming that the password reset email has been sent.
::Image[]{src="https://api.archbee.com/api/optimize/Sbed-FziMchr6YJHS3gbA-YQZ7_6TI2aOGkieMIsjZl-20250512-173226.png" size="70" width="856" height="797" position="flex-start" caption="Email notification" alt="Email notification" darkWidth="856" darkHeight="797" showCaption="true"}
The email recipient will receive the following email. They must Click on **Sign In** to access the **Password Reset** screen
::Image[]{src="https://api.archbee.com/api/optimize/Sbed-FziMchr6YJHS3gbA-m-9xPgqu9VpHGrz7scIP8-20250513-205508.png" size="70" width="893" height="1189" position="flex-start" caption="Email with link" alt="Email with link" darkWidth="893" darkHeight="1189" showCaption="true"}
Enter the **new password** and press **Reset Password**
::Image[]{src="https://api.archbee.com/api/optimize/Sbed-FziMchr6YJHS3gbA-TgT-RuKaNuerJw8EerH9m-20250512-173526.png" size="70" width="815" height="907" position="flex-start" caption="Enter the new password" alt="Enter the new password" darkWidth="815" darkHeight="907" showCaption="true"}
The **Dashboard** is now displayed. You may log out once your tasks are complete.
If you have logged out of the program, you can use your **new password** to log back in and start the program.
##