Contact Us

to contact customer support, you can do so from the main website, the dashboard or from within our desktop application (on both windows and mac) from the website submit support tickets best if you want to receive a timely response about getting up and running, or are struggling to do something to submit a support ticket visit our website go to pdfpro com https //www pdfpro com navigate to support either from the support link at the top of the web page (just click the support link and click on the submit a ticket link), or scroll down to the bottom of the homepage to our footer section and click on the submit a ticket link both links take you to the same page support submit a ticket if you do not have an account, please fill out our form to contact support if you do have an account, please log in to your dashboard to submit a support ticket contact support form from the website fill out the contact support form provide the necessary details such as your name, email address, and your message or inquiry this form is ideal for general inquiries and support requests contact support form from the dashboard the dashboard will provide 2 methods to contact support dashboard support tickets when you select the menu choice support tickets , you will have access to the support ticket portal support ticket portal dashboard contact support fill in the form when you select the contact support menu choice, the form will open in a new tab contact support menu choice \<font color="#f20000">start a conversation\</font> an alternative way to search for answers or contact support is the \<font color="#f20000">start a conversation\</font> icon, located in the bottom right corner of the website, and in the dashboard you can use it to search for answers with ai or send an email to our support team the \<font color="#f20000">start a conversation\</font> menu option \<font color="#f20000">ai answers\</font> type in your question, and the system will either provide you with an answer , direct you to a specific chapter in our user guide or guide you to sending a message to our support team \<font color="#f20000">email\</font> if you can’t find the answer you need or prefer not to wait, the system will guide you to an on screen form from the desktop app contact us within the \<font color="#f20000">pdf pro\</font> desktop app if you are using the \<font color="#f20000">pdf pro\</font> desktop application, you can easily reach out to us directly from within the app this is convenient for sending support requests, feedback, or feature requests to send us a message directly from the \<font color="#f20000">pdf pro\</font> app launch the app on your computer navigate to the \<font color="#f20202">help \</font> tab group look for the online support section at the left hand side of the ribbon there are 3 channels that you can send a message to send feedback ; share an idea ; report a problem help tab pdf pro reporting a problem encountered an issue? report it by clicking on the report a problem button fill out the fields on the next screen provide information about the problem describe the problem you've encountered in as much detail as possible enter your email address (optional) i f contact details are provided, we may follow up to request more information if needed to resolve the issue enter your name (optional) you may also enter your name in the provided field if you choose attach supporting files (optional) if you have any files that can help illustrate the problem (such as screenshots or the problematic pdf file), click the browse button to attach them this will help the support team troubleshoot the issue more effectively submit your report hit the \<font color="#f20202">send\</font> button to submit your report feature request/sharing an idea have a great idea? let us know! your innovative ideas can help shape the future of \<font color="#f20000">pdf pro\</font> click on the share an idea button fill out the fields on the next screen describe your idea in the main text box labeled write your idea here , provide a detailed description of your suggestion or feedback the more information you provide, the better we can evaluate and apply your suggestion effectively email address (optional) if you provide contact information, we may follow up to request more details about your idea your name (optional) similarly, you can provide your name in the please enter your name field attach supporting files if you have any files that help explain your idea or suggestion (like screenshots or sample pdfs), click the browse button to attach them this can help our team better understand and consider your input submission click the \<font color="#f20202">send\</font> button to submit your idea to our team we appreciate your input and look forward to hearing your ideas to help us enhance your experience with \<font color="#f20000">pdf pro\</font> ! sending feedback we value your feedback and are committed to improving our services please follow the steps below to send us your feedback using the pdf pro feedback form click on the send feedback button fill out the fields on the next screen fill in your feedback in the large text box, please describe your feedback in detail mention any specific issues, suggestions for improvements, or general comments about your experience with \<font color="#f20000">pdf pro\</font> email address (optional) if provided, we might contact you to request additional information about your feedback your name (optional) similarly, you can provide your name in the please enter your name field attach supporting files if you have supporting files (like screenshots or pdfs) that can help clarify your feedback, click the browse button to attach them this helps our team better understand and address your input submission click the \<font color="#f20202">send\</font> button to submit your feedback to us by email our general mailbox is hello\@pdfpro com contact edmon, our ceo at ceo\@pdfpro com visit us! our office is located at 211 744 west hastings, vancouver, v6c 1a5 canada