Failed getting HardwareID

5 min

error message \failed getting hardwareid could not get device id\ the following error message can appear when you either are logging in to start the program or trying to access a pdf file when you are using the program you will get one of the following screen messages login error message error message within the program recovering wmi ( windows management instrumentation) definition fixing a windows system component that has become damaged or is not working correctly wmi repository issues can occur on windows 10 and windows 11 two methods of recovery are available option 1 (recommended method) open the command prompt with administrator privileges (windows) click the start button type command prompt , and select the run as administrator type command prompt the command prompt window will open in the command prompt window, run the three following commands ( type them in one at a time and press \enter\ after each step ) cd c \windows\system32\wbem mofcomp exe cimwin32 mof regsvr32 cimwin32 dll the successful result will look something like this after 3 prompts entered verify that the error no longer exists by running the pdf pro app again if option 1 does not resolve the problem, please execute option 2 option 2 (alternative method) open the command prompt with administrator privileges (if not already open) in the command prompt window , run the prompt ( type the following and press \enter\ ) winmgmt /resetrepository when completed, verify that the error no longer persists by running pdf pro app, if both methods do not work for you please advise technical support team