Subscription Cancellation
7 min
a user can cancel their subscription at any time if the subscription cancellation request is made within 30 days of the purchase or renewal date, the refund will be processed automatically in accordance with our refund policy 30 days docid\ bbqgnd9q7dk zujir6gl0 in this case, access to the software will be removed once the refund has been processed if the cancellation request is made more than 30 days after the purchase or renewal date , \<font color="#ef4444">no refund\</font> will be provided for subscription cancellations made after the 30 day refund period, access to the software will remain active until the end of the current subscription period, regardless of when the cancellation request is submitted the cancellation simply prevents future renewals from occurring once the subscription period expires, access to the software will be discontinued how to cancel a subscription option 1 do it yourself from the dashboard from your dashboard, under subscription plan , select \<font color="#f30606">cancel subscription\</font> follow the onscreen instructions cancel subscription within 30 days of purchase choose when you would like the subscription to end immediately will proceed with the refund if purchase was within the last 30 days end of current period does not process a refund it just does not renew the subscription after the current period ends note a perpetual license can only be refunded within the first 30 days after purchase there will be no option to cancel at end of current period tell us why you decided to cancel reminder what you will be losing if you cancel subscription cancellation details dashboard updated cancellation update option 2 request a subscription cancellation to request a subscription cancellation, please contact customer support https //support pdfpro com/hc/en us/requests/new and submit a support ticket \<font color="#ae2121"> \</font> \<font color="#ff0000">please make sure to include your order number as well as the \</font> support can be reached at the following url customer support https //support pdfpro com/hc/en us/requests/new support submit a ticket refund processing time we typically require 1 2 business days to initiate the refund process, depending on the volume of support requests once processed, the refund should appear on your credit card within 5 10 business days if it takes longer please contact your bank for assistance a subscription may be cancelled at any time you may choose to have the cancellation take effect immediately or at the end of the current subscription period please note that refunds are not available for cancellations requested more than 30 days after the purchase or renewal date if you choose to cancel at the end of the current subscription period, access to the software will continue until the subscription expires once the subscription period ends, access to the program will be discontinued